Dialog 101

Unit Overview

In this unit you will...

  1. Explore how dialog skills supplement the talking and listening basics.
  2. Discover the magic of yes... and...
  3. Practice using yes... and...
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Dialog skills? Isn't that just talking and listening?

On first glance it appears that conversations are made up of two pieces, talking and listening. In fact, on closer inspection there is also a third piece to ever conversations. This piece is the quality of how information flows and how talking and listening weave together (or don't weave together) into one conversation.

Dialog skills refer to these aspects which are beyond talking and listening. Dialog skills are critical for making the whole of the conversation flowing and pleasing.

In this unit we'll help you to:

  • Learn what skills make for satisfying dialog.
  • Join in as workshop participants try using yes... and...
  • Practice using yes... and...

Ready to roll? Mark this Overview as completed and you'll be on your way.

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